Privacy Policy
Hosting Customer Data
If you purchase hosting or related services from SantoHost, we may process the information needed to provide, secure, support, and bill for those services. This may include account contact information, billing details, support messages, domain names, website files, databases, DNS records, server logs, IP addresses, email metadata, security logs, error logs, login records, and other technical information related to your hosting account.
We use this information to provide hosting services, process payments, provide support, troubleshoot problems, prevent abuse, improve performance, secure our systems, comply with legal obligations, and communicate with you about your account.
Support Access and Credentials
If you provide login credentials, access tokens, control panel access, WordPress administrator access, registrar access, DNS access, or other credentials for support or migration purposes, we use them only to perform the requested services. You should change or revoke temporary credentials after the work is complete.
Backups and Retention
Website files, databases, email, logs, and backups may remain on our systems for a limited period after deletion, suspension, cancellation, or migration due to backup rotation, security logging, billing records, abuse prevention, or legal requirements.
We make reasonable efforts to protect customer data, but no hosting platform, internet transmission, or storage system can guarantee complete security.
Third-Party Providers
We may use third-party providers for services such as payment processing, domain registration, DNS, CDN, email delivery, analytics, fraud prevention, security monitoring, backups, and support systems. These providers may process information as necessary to provide their services to SantoHost and our customers.
Legal, Abuse, and Security Disclosures
We may access, preserve, or disclose account information, website data, logs, or communications when we believe it is reasonably necessary to comply with law, enforce our Terms of Service, respond to abuse reports, prevent fraud, protect security, investigate malware or spam, resolve disputes, or protect SantoHost, our customers, visitors, or third parties.
Contact Us
If you have questions about privacy or this policy, contact us at: